We aim to have your orders shipped out in 1 - 3 days. Orders are sent by Canada Post with no tracking. The option to upgrade to include tracking is available at checkout.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
We offer free standard shipping on eligible orders. Minimums are as follows:
Canada: min $10
USA: min $35
International: min $50
Is there tracking on my order?
Tracking is not provided on orders unless the shipping was upgraded to include tracked shipping at checkout.
How long does it take for my order to arrive?
Estimated shipping times
Canada: 3-8 business days
United States: 5-15 business days
International: 1 - 3 weeks depending on destination
I didn't get my package
I am so sorry! I know how exciting it is to get packages in the mail.
It is possible that your items are still on their way.
Please give it a few more days and then feel free to contact me.
If an incorrect address was provided then the package may (but not always) get sent back to me. I will ask you to verify your shipping address. In the event that it does get "returned to sender", it may take a while for the package to show up in my hands once again.
In this case, once I have the items, I can either refund you the amount of the items only, or resend it to the correct address. Shipping a second time due to an incorrect address will be the responsibility of the buyer.
How are the orders packaged?
Your order will have minimal packaging with no plastic. I use only rescued packing paper and hemp twine to wrap your items. The envelopes are from FSC certified paper. Some tape is used to affix the label for international orders and local orders include a stamp. Other than the stamp and the tape which cannot be avoided, the rest is completely compostable.
Please inspect your order upon arrival. Refunds & exchanges are provided for missing/damaged items, or if you've simply changed your mind. You must contact me first prior to any return.
My order arrived damaged
Please contact me with your order details and a photo of the damage within 7 days of arrival.
I've changed my mind
Please contact me within 7 days of arrival to start the return process. Items must be in original condition. Shipping is not refundable.